Return & Refund Policy

At our store, we guarantee the quality of our watches and accessories. We want you to be completely satisfied with your purchase, but we understand that, sometimes, a return is necessary. Our policy has been designed to be as transparent and straightforward as possible.

1. 90-Day Return Guarantee

We offer an extended return window to ensure you have sufficient time to evaluate your new item. You have 90 days from the delivery date to initiate a return.

To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Refund Process

Once your return is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund.

Approved Refunds: A credit will automatically be applied to your original method of payment. Please allow a few business days for the transaction to be processed by your bank or card provider.

3. Return Shipping Costs

Customers are responsible for paying the shipping costs for returning items. Shipping costs from the original purchase are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Damaged or Defective Items

We take great care in packaging our products, but if you receive a damaged or defective item, we will resolve it immediately.

Please contact us via email at suporte.everflexi@gmail.com within 48 hours of delivery.
Include your order number and clear photos of the damage.
We will provide a replacement at no cost or a full refund for any confirmed defect.

5. How to Initiate a Return